We are happy to answer your questions Monday to Friday from 9am until 3pm. Outside of these office hours you are welcome to leave us your contact details on our answering machine, or send your request including telephone number by email or via our online contact form – we will call you back!
Take care of yourself and stay healthy,
Your Euroaktiv Team
P.S.: Here you will find all FAQs about our tours in connection with COVID-19.
25.05.2020 – Active tours in Germany & Austria
The direction in which we can head with our travel plans is gradually becoming clearer. Due to the forthcoming partial border openings, we are pleased that for the first time we do not have to publish a general cancellation for all active holidays. Accordingly, our detailed travel information is a little more substantial this time:
Basically, our trips in Germany start on 01.06.2020. Trips in Austria will be possible from 15.06.2020 as well as most of our cross-border tours will likely take place from 15.06.2020. The following rules also apply:
Active holidays in GERMANY
- Eurofun original tours in Germany can take place from 01.06.2020 for German guests only, these tours cannot take place for any guest outside of Germany.
- Cross-border tours (DE/AT/CH/IT) with arrivals up to and including 14.06.2020 will be cancelled.
- Eurofun partner tours in Germany with an arrival up to and including 14.06.2020 will be partially cancelled. Whether a trip takes place or not is, among other things, determined by the regulations of the respective partner operator. Please contact us to find out more.
Active holidays in ALL OTHER DESTINATIONS
- All Eurofun partner tours and Eurofun original tours outside Germany with an arrival date up to and including 14.06.2020 cannot go ahead.
Changes or cancellations will of course be free of charge.
All arrivals after the specified dates will take place as planned. A free cancellation is currently not possible. If it is not possible for these trips to take place because of travel warnings, these tours will also be cancelled free of charge and you will be informed immediately.
06.05.2020 – All destinations
Numerous countries have imposed a basic ban on entry and exit, as well as restriction on freedom of movement. Due to the current situation and the latest measures taken by the Austrian government, we have decided to cancel the following tours:
- Family holidays in all destinations with arrival up to and including 31.05.2020.
Changes and cancellations are of course free of charge. Our team will inform all affected guests over the next few hours.
All arrivals due after the specified dates will take place as planned. Free cancellation of these trips is currently not possible. If it is not possible to run these trips due to travel warnings, these trips will also be cancelled free of charge and the guests concerned will be informed.
We will always strive to answer your questions as quickly and accurately as possible.
10.03.2020 – Travel destination Italy
The health of our guests is our top priority, and your safety while travelling is our greatest concern.
Therefore, we have decided from today not to operate any active tours in Italy with arrival dates until, and including, 17.04.2020. Trips that have already been booked can of course be rebooked, free of charge, to a later date or an alternative route or cancelled free of charge.
Customers who have booked an active holiday in Italy with an arrival date up to and including 01.05.2020, are able to rebook free of charge up to two weeks before arrival.
We ask you to get in touch to discuss your options. For all further arrivals we will act according to the current situation.
We would be very happy to welcome you at a later date or on an alternative route.
We take your concerns regarding the development of Coronavirus very seriously and do not want to dramatize or downplay the current situation, especially in (Northern) Italy. However, assessing the current situation is not easy at the moment. We are therefore in constant direct contact with our employees, partners and the responsible local authorities in order to receive the best possible information first-hand.
Our trips in (northern) Italy mainly begin in early/mid-April. The responsible local authorities are currently doing everything necessary to calm the situation as quickly as possible. It can therefore be assumed that in most cases, there is nothing standing in the way of a family holiday in the 2020 season, and therefore no need to change the majority of tours booked.
If, contrary to these expectations, the case should change for tours already booked, we will contact affected guests at least 3 weeks before the arrival date to make changes to the booking (rebooking/cancellation). As soon as we have new, helpful information, we will inform you immediately via our website.
As the well-being of our guests is always our top priority, we have also included the ‘Eurofun Safety Package’ for new bookings. 3 weeks before arrival, bookings to affected regions can be rebooked or cancelled free of charge. This is how we ensure that your family holiday takes place in a relaxed environment – and you can also look forward to it.